Customer reviews of Westfield Prestige Cars

By danielle M on 12 December 2020 | Purchase not verified

Bought a stunning car from here today and I cant express how amazing the gentlemen were and there customer service was outstanding! They were very polite and helped me with all the information I needed regarding the car. Would highly recommend them to family and friends. Thank you so much

By Marc P on 18 August 2020 | Purchase not verified

Bought a Rangerover Evouque and had a brake warning light up after a month. Phone them up and they arranged a repair at a local garage to save me driving 100 miles back. All sorted now free of charge can't say fairer then that.

Reply from Westfield Prestige Cars on 21/08/20

Thank you for your review based on your experience of after sales care... many thanks

By Dennis F on 10 August 2020 | Purchase not verified

Brilliant company to deal with collected my discovery sport on Sunday morning after they had held it for me the car is absolutely fantastic cannot recommend them enough

Reply from Westfield Prestige Cars on 21/08/20

Thank you for your review

By Chris B on 15 July 2020 | Purchase not verified

I was sold an 07 plate Audi A3 by this garage. The garage and staff on first appearance seemed really friendly and I couldn’t fault the service. However the car then had issues with the clutch about 4 weeks after purchase, and whilst they were willing to fix the car they couldn’t do it within a reasonable time frame unless I went to the other side of Mansfield to a backstreet garage to get it fixed, which I ended up doing. This fix didn’t last long before the clutch still continued to stick and also then had another issue. After I was clear I wanted a refund for the car, the friendly staff all of a sudden we’re not so friendly and became quite difficult when I wanted my money back. I ended up having to sell the car back to them for £700 less than I paid because I didn’t have the time to do anything else. Wouldn’t recommend based on the above.

Reply from Westfield Prestige Cars on 16/07/20

We are very sorry to hear that you are not happy with your experience of visiting our garage and buying a vehicle from us... it is never our intention to make purchasing a vehicle from us an unhappy one. It is very difficult for us to rectify your opinion of us 16 months after you have purchased a vehicle from us; may I kindly ask why it has taken so long to make this review. The 'backstreet' garage you refer to is actually a very well respected mechanic in our area with over 40 years experience; you were offered an appointment within his own appointment booking system. If you wish to discuss any of this issues in your review we would be more than happy to talk with you Regards Andy

By Jamie J on 02 June 2020 | Purchase not verified

Excellent customer service and very efficient. Car was immaculate and well presented

Reply from Westfield Prestige Cars on 15/07/20

Thank you for your review :)

By Joshua C on 13 May 2020 | Purchase not verified

Really helpful, confirmed money transfers straight away and was able to deliver too.

Reply from Westfield Prestige Cars on 15/07/20

Thank you for your review

By David L on 15 April 2020 | Purchase not verified

I received an excellent service from Westfield Prestige Cars, from original my point of contact to the collection of the car, which was 5 hours, They went over and above the expected level of service and everything was perfect from start to finish. Very Happy.

Reply from Westfield Prestige Cars on 18/04/20

Thank you for your lovely review

By J K on 04 April 2020 | Purchase not verified

Very relaxed, very friendly, family run business. After two weeks, still really happy with a purchased VW. Recommended.

Reply from Westfield Prestige Cars on 18/04/20

Thank you for your review

By Gordon M on 04 March 2020 | Purchase not verified

I purchased a Jaguar F Pace & it was exactly as described, Fantastic quality. I travelled from Glasgow airport & the guys picked me up from East Midlands Airport & took me to the Westfield Prestige cars. Having a look around you can clearly see the cars are all in top class condition. I received a very warm welcome from Andrew & Mark who both offered refreshments & allowed me to have a good check over the car before making the final payment. It's the fine detail that puts this dealership head & shoulders above the rest, Quality cars, fantastic service, the car even had the correct amount of fuel to get me home ( over 4 hours!). I really appreciated being picked up from the airport! Thank you all so much, I'm delighted with the car & I will remember you guys the next time I need to change my car. Gordon

Reply from Westfield Prestige Cars on 04/03/20

Thank you for this lovely review. Its a pleasure to meet with customers both near and far and it would be great to be able to help you again at some point in the future. We work hard on the fine details and having them recognised makes everything worthwhile to us.

By Pamela S on 07 February 2020 | Purchase not verified

Very professional, no pressure to buy, friendly and polite. Keiron was especially helpful with the paperwork. A pleasure to do business with the family.

Reply from Westfield Prestige Cars on 04/03/20

Thank you for your review, Kieran is very pleased that you were happy with him